At illo, we provide our customers with a wide selection of affordable home goods. We believe that good design doesn’t have to be expensive, which is why ever since we first opened our doors in Buena Park in 2018, we’ve been offering unbeatable products and prices to our customers.
Our knowledgeable staff is experienced in finding the perfect items. So, no matter what you need, they’ll be happy to help. Come down to our welcoming Furniture Store to browse our full selection of goods.
Refunds and Returns
Please contact us if you are not satisfied with your order or if merchandise is damaged in transit.
If you received a defective or damaged product, please let us know so we can replace it for you.
Our return policy covers returns of most products in new condition up to 7 days after delivery.
A merchandise credit (excluding shipping & handling charges) will be issued for the return. For orders where PayPal was used as a form of payment, (excluding shipping and handling charges).All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Sale items are final and can't be return or exchange.
Shipping and Delivery
For domestic orders of small, medium items + accessories, you can expect delivery within 7-10 business days from when your order is received. for all international orders, you can expect delivery within 10-14 business days from when your order is received. if you have a rush order, please email us at firstname.lastname@example.org so we can upgrade your shipping + expedite your order.
If an item from your order is backordered, we will contact you as soon as possible with update arrival information.
please note we do not ship on Saturdays, Sundays or holidays.